Return and Exchange Policy for Ramro Tea

At Ramro Tea, we aim to ensure that you are satisfied with your purchase. If you need to return or exchange a product, please review our policy below for detailed information on how to proceed.

1. Return Eligibility

• Returns are accepted within 14 days of receipt. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Due to the perishable nature of our products, we recommend contacting us as soon as possible if you wish to return an item. Returns for perishable items may be subject to additional conditions or limitations.

2. Return Process

• To initiate a return, please contact us at manager@back2nature.in or call +917602535799. Provide your order number and reason for the return.
• Once your return is authorized, you will receive instructions on how to send the product back to us. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

3. Refunds

• Refunds will be processed once we receive and inspect the returned product. You will be notified via email when your return is received and the refund is processed.
• Refunds will be issued to the original payment method used at checkout. Please allow 5-10 business days for the refund to reflect on your account, depending on your bank or payment provider.

4. Exchanges

• We do not offer direct exchanges. If you need a different product, please initiate a return for the original item and place a new order for the replacement item.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at manager@back2nature.in or +917602535799. We will arrange for a replacement or refund based on the nature of the issue and the availability of the correct item.

6. Non-Returnable Items

• Certain items are non-returnable due to their nature, including but not limited to items that have been opened, used, or are perishable. These items are marked as non-returnable on their product pages.

7. International Returns

• For international orders, please contact us at manager@back2nature.in for specific return instructions. Return shipping costs for international orders are the responsibility of the customer.

8. Contact Us

If you have any questions or need assistance with a return or exchange, please reach out to us at:

• Email: manager@back2nature.in
• Phone: +917602535799

Thank you for choosing Ramro Tea. We appreciate your understanding and cooperation with our return and exchange policy!